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She said: “We know it was a service appreciated by islanders – Royal Mail funded 80% of the plane, which they cancelled, following a public consultation.
“We can’t afford to pay for a dedicated replacement on our own, and still offer islanders a service at an affordable single price to anywhere in the UK.”
Ms Thomas also said the service was “committed to a five-day-a-week delivery service of letters and parcels”.
Of the 3,991 people who responded, 62% rated sending post to the UK as satisfactory to very good and 25% said consistency of delivery time was a key priority.
In April, the service had placed GPS trackers inside mail in a bid to find out the cause of postal delays.
Ms Thomas said the company knew there was “work to do”.
“We’re committed to improving customers experience and our on-island service, and will continue to invest in our infrastructure,” she said.
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