Five-day-a-week Jersey postal service is a priority

A five-day-a-week post delivery service on Jersey is a priority for most islanders, according to a survey.

Jersey Post asked its customers on how it could improve its services in February – with 93% saying it was satisfactory to very good.

In the survey 20% of respondents cited concerns about the removal of the mail plane, which had delivered mail to Jersey each weekday for more than 80 years until August 2023.

Julie Thomas, from Jersey Post, said it understood why customers were concerned.

She said: “We know it was a service appreciated by islanders – Royal Mail funded 80% of the plane, which they cancelled, following a public consultation.

“We can’t afford to pay for a dedicated replacement on our own, and still offer islanders a service at an affordable single price to anywhere in the UK.”

Ms Thomas also said the service was “committed to a five-day-a-week delivery service of letters and parcels”.

Of the 3,991 people who responded, 62% rated sending post to the UK as satisfactory to very good and 25% said consistency of delivery time was a key priority.

In April, the service had placed GPS trackers inside mail in a bid to find out the cause of postal delays.

Ms Thomas said the company knew there was “work to do”.

“We’re committed to improving customers experience and our on-island service, and will continue to invest in our infrastructure,” she said.