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Residents in Levenshulme claim they have missed hospital appointments, passports, driving licences, and could miss bills due to not receiving any post for more than two weeks.
The neighbours say they did not receive any post on Slade Lane during June until the 16 May, causing chaos for residents.
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“I’ve just received today [16 June] a pile of letters, including four NHS appointments, bills, and DLA forms dating to 2 June that urgently needed to be submitted. It takes months for allowances and hospital consultations to process – I’m worried I’ll have to start over by missing deadlines,” said a resident, who did not want to be named.
The resident says they tried to contact their postal office, but due to automated messages, couldn’t get through to anyone. Royal Mail said it takes residents’ concerns very seriously and encourages anyone experiencing delays to contact them directly.
“My son flies out on 26 June, we were in a panic waiting for his passport to arrive. We could have lost a lot of money on tickets.
“I rely on letters through the post service to organise my life around important mail and dates. It’s completely messed me up and I won’t be the only one” the resident said.
Manchester Evening News reporter Kieran Isgin, who was one of the residents affected by the delays, said: “I’ve been waiting on a hospital scan and now it might mean I’ll miss the appointment the NHS sent to me because I didn’t know to call and confirm it without the letter.
“It’s worse than the postal strikes, because at least you expect delays – public departments tend to extend these referral dates ahead of them. It’s been really frustrating and it’s clear this has affected a lot of residents along the street,” the 25-year-old said.
One neighbour had initially feared they’d be out of work, while waiting on their driving licence renewal to be posted after their administration had requested it. While another resident’s important parcel for their partner’s anniversary didn’t arrive – they had to wait two weeks later for it to be delivered when expecting a quick postal.
The MEN contacted Royal Mail about the situation and a spokesperson said: “Hearing residents’ concerns about the delivery of their post is very important to us. We will always encourage anyone who is experiencing a delay to contact us directly so we can understand and address their concerns.
“Currently, in the M19 postcode area deliveries are being made six days a week by the local delivery office. When there is mail available for a household it will be delivered as soon as possible.
“Across our business we are committed to improving our quality of service, this is our top priority. We are driving to accelerate Royal Mails transformation and restore service levels to where our customers expect them to be.
“Anyone who has concerns about the delivery of their mail can contact our customer services on 03457 740 740 or via www.royalmail.com.”
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