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A girl broke down in tears after receiving Christmas cards in the post that had already opened and with money missing.
Her mum Wendy, 53, claims that a total of £80, included inside the posted cards, had been stolen before they reached their home in Huddersfield.
Royal Mail has since offered £20 in compensation for the loss according to YorkshireLive, but the family say the money means nothing after someone targeted their post.
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Wendy, didn’t want to share her surname, said her daughter rang her in tears when she received a parcel filled with Christmas and birthday cards that had been torn open.
(Image: Getty Images)
The cards arrived from Ireland to Huddersfield and immediately, Wendy’s daughter Michelle noticed something was wrong.
The package had been ripped open and each card inside had also been opened and money had been removed.
Wendy said: “I went to pick my granddaughter up to go into town to get the last presents and my eldest daughter Michelle was upset and she said she had just received the parcel in the post.”
She added: “Inside the envelope were cards with Christmas cards in and it had been taped over again.
(Image: Moment Editorial/Getty Images)
“Michelle said that every card had been ripped open and they had put it back in the envelope and sealed it up again, with brown tape, it looked disgusting.
“My daughter just could not believe it, she just opened the envelope as normal, there were quite a lot of cards, and she just couldn’t understand it.”
A Royal Mail spokesperson said: “We are very sorry for the disappointment expressed by these customers. The security of our customers’ mail is among our top priorities, and it is unclear what happened on this occasion.
(Image: Getty Images)
“We understand that this parcel was sent to the UK from Ireland and so would have been sent with An Post rather than with Royal Mail, and our normal advice would therefore be for the sender to contact An Post rather than Royal Mail about this matter, including any potential request for compensation.”
They finally added: “Despite this, we are seeking to contact the recipients of this parcel in Huddersfield, to discuss their complaint further, as we wish to help our customers if we possibly can.
“Our website advises customers on how to securely send money, at How to post money, jewellery and valuables in the UK (royalmail.com).”
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