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A man was ‘disgusted’ after seeing a postman push his fragile package over a high door on his home security camera.
Michael Hamill, who lives in Harehills, Leeds with his wife Sara Shepherd, believed the delivery man’s actions had chipped the ‘irreplaceable’ ashtray inside.
But the couple were left even more disappointed when they contacted Royal Mail about the damage.
Michael told Leeds Live: “He could have left a card in the mailbox. It says fragile huge on the package.
“I was livid that they just pushed him over a door. He only waited a few seconds after knocking to do it.
“I was so excited to have them and it was heartbreaking to open the package and ruin them.
“We’re disappointed with the Royal Mail’s response when we sent them all the evidence and they said, ‘We don’t know how it happened. “”
Footage shows the postman approaching the door of Michael’s house on January 7 this year.
Only seconds after arriving and knocking, the postman pushes the package over the gate, where it falls to the ground on the other side.
It contained two antique ashtrays that Michael had bought on eBay, which he says are worth around £100 in good condition.
He is a collector of antique ashtrays from the 40s and 50s, but today the newer one is chipped.
Michael sent a complaint to Royal Mail about the way the package was handled and said he had included the pictures and photos in the complaint.
Royal Mail replied to Michael and said they were sorry to hear of the damage to the item.
The organization wrote: “My investigations into your request included verifying all available service information and I cannot identify any reason why this issue has occurred.
“Due to the millions of pieces of mail that pass through our enormous postal pipeline every day, I’m sorry I can’t say where, when or how the item was damaged.
“Mechanical handling and the weight of other mail can sometimes cause damage, but we make every effort to ensure that mail does not arrive in poor condition.”
As compensation, Michael received six first-class stamps.
Royal Mail said that to offset the value of the item they would need pictures of the original inner packaging, along with proof of the value of the item and the service used.
The package had been marked fragile and was wrapped with bubble wrap to help protect it from ordinary bumps in transit.
Sara tweeted that she was “disgusted by the response” to Michael’s complaint, prompting a further response on Twitter from the Royal Mail, which Sara said simply directed Michael to the same complaints portal as before.
Michael has a mailbox next to his door to which package delivery attempt notifications can be forwarded.
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A Royal Mail spokesperson said: “Royal Mail expects the highest standards of behavior from our staff on deliveries and collections at all times.
“We regularly remind our postal workers of the important role they play in their local communities.
“We would like to apologize to the affected customer and will be contacting them directly to discuss this further.”
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