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HMRC has issued a warning to taxpayers after reports of a scam email purportedly from Royal Mail.
A worried customer contacted the group over X sharing a screengrab of an email they had received.
They said: “I’ve received an email saying Royal Mail tried to deliver a large letter from HMRC but couldn’t. Please click to rearrange. This is a scam?”
The email was entitled ‘Unsuccessful delivery attempt’ and said the recipient had a ‘large letter’ to collect, sent from ‘HM Revenue & Customs’.
The message read: “Your parcel was returned to our depot and you need to reschedule your package delivery.
“Please reschedule your package delivery by pressing ‘Reschedule Now’ and one of our drivers will attempt to deliver your package.”
The email featured a red ‘Reschedule Now’ button and was signed off by ‘The Royal Mail Team’.
HMRC said in response to the query: “This is not a genuine email. You need to report a tax scam email call here.”
They provided a link to a webpage where you can report suspicious emails, text messages and phone calls.
The information page states: “Use the online form to tell HMRC if you’ve received a phone call you do not think is genuine. You’ll need to give your email address.
“We may share your email address and phone number with other organisations to close down the scam.”
Suspicious emails can be forwarded to HMRC’s phishing team at phishing@hmrc.gov.uk.
The tax group advises that it would never send notifications of a tax rebate or a person to disclose personal or payment information by email.
Royal Mail said they encourage customers not to click on any links in suspicious emails and to be vigilant if you receive an email you are not sure about.
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