“A high level of vacancies at the local delivery office has unfortunately had an impact on deliveries in Crowborough,” they added.
Mr Jones said post problems in the area were getting “people’s backs up”.
Nusrat Ghani, MP for Sussex Weald, said she was lobbying Royal Mail on behalf of local residents to improve the service.
“I recognise the importance of a prompt and reliable postal service,” she said, calling the current situation “disappointing”.
Sam Robins told the BBC she had received post three times since moving into her new house in Crowborough four months ago. The first delivery took eight weeks.
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