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The Delivery Conference (TDC) 2026 will return to London on 2-3 February 2026, bringing together senior leaders from retail, e-commerce and logistics to examine how artificial intelligence, data and automation are reshaping global delivery operations.
Organised by Metapack and ShipStation, the event will take place at the Royal Lancaster Hotel and is expected to welcome executives from more than 500 international brands.
CEP-Research will once again act as a media partner for the conference and will report on key announcements, insights and developments from across the two-day programme.
Focus on intelligent delivery and data
Positioned as a leading global forum for delivery and fulfilment innovation, TDC 2026 will focus on how predictive intelligence, automation and real-time decision-making are influencing fulfilment, last-mile operations, customer promise and profitability.
“TDC 2026 is focused firmly on the future,” said Al Ko, CEO at Auctane, Metapack and ShipStation’s parent company. “As delivery becomes more intelligent, AI and data are fundamental to how retailers scale and compete for customers with increasingly high expectations.
“This year’s programme explores how predictive intelligence, automation, and real-time decision making are actively reshaping everything from fulfilment and last-mile operations to customer promise and profitability. TDC 2026 is designed to empower today’s leading brands to move beyond experimentation and embed intelligence in the areas of their businesses that will lead to tangible impact,” added Ko.
Two-day programme in London
The event opens on 2 February with customer user group meetings and a welcome reception. The main conference takes place on 3 February, featuring more than 20 sessions spanning technology, smart logistics, delivery trends, parcel lockers, sustainability, customer experience and cross-border delivery.
Formats will include keynote presentations, panel discussions, AI-focused showcases and interactive workshops. Meanwhile, an exhibition hall will host around 30 solution providers demonstrating the latest e-commerce delivery and logistics technologies.
High-profile speakers confirmed
The 2026 agenda brings together senior executives, analysts and technology specialists from across the delivery ecosystem. Confirmed speakers include Mary Portas, Founder of Portas UK; Arka Dhar, AI Strategist at Google DeepMind; Matthew Mitchell, Managing Director of E-commerce at FedEx; David Saenz, Chief Commercial Officer at Evri; and Cheyney Cartwright, Head of Commercial, UK, at Amazon Shipping.
They will be joined by retail analyst Natalie Berg, UPS UK Marketing Director Morgan Rivers, Decathlon UK Digital Operations Leader Oksana Dambrauskaite, and senior leaders from Metapack, ShipStation, OneStock, bnode, Starlinks Global and other organisations.
Exploring the human and technical balance
Among the headline sessions is a discussion featuring Mary Portas and Arka Dhar, in conversation with Al Ko, examining how retailers can balance advanced technology with purpose, empathy and storytelling to strengthen customer relationships in a tech-driven delivery environment.
Another key session will see Richard Lim present new research on AI in delivery, focusing on predictive analytics, operational efficiency and customer experience, while Metapack and ShipStation will jointly unveil their latest AI- and data-driven product innovations.
Closing keynote and celebration
The conference will conclude with a closing keynote from BAFTA-winning comedian, writer, director and presenter Richard Ayoade. He will offer a cultural and technological perspective on the shifts shaping e-commerce and logistics, from AI adoption to evolving consumer expectations.
The day will finish with a closing party featuring live music and a special performance from British music and West End star Alexandra Burke, providing delegates with a networking-focused finale to the event.
Further details, including the full agenda, are available on the event website.
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