Jersey Post asks for feedback in annual survey

Islanders are being asked for their opinion of Jersey Post services in the firm’s annual survey.

Following feedback from last year’s survey, the company said it had worked with Royal Mail to improve the service when sending and receiving from the UK and improved route cover for sickness and leave to reduce mis-deliveries.

Encouraging islanders to take part, group operations director Julie Thomas said: “The way in which our customers use our postal services has changed considerably over the last couple of years.

“We’re all sending less mail, especially letters, and receiving more parcels from online retailers.”

The survey asks for the current on-island service and posting to the UK to be rated, any staff members who have gone above and beyond to be recognised and volunteers for the new Customer User Council.

Mrs Thomas said: “Over the last year, we have made a number of investments which has resulted in service improvements.”

Jersey Post said that after concerns about the service to and from the UK raised last year, GPS trackers had been used to find delays and the service had improved with tracking data showing items now take an average of 2.4 days.

It said it also created a new loading bay at Rue des Pres to accommodate larger trailers that arrive via ferry, increased the processing team and aligned shifts to boat arrivals to speed up processing times and reduce the impact of late ferries.

This follows the end of the mail plane service in August 2023 with the post previously carried this way moved to the island’s ferry services.

Jersey Post said it would continue to dispatch mail the same day it receives it after the new ferry firm published the first part of its timetable to the UK.

“We are, of course, subject to a regular sailing schedule,” it said.

“Jersey Post will work with our freight providers and commercial customers to ensure we continue to offer a reliable service.”

Islanders have until 7 February to respond to the survey.