Lanes Group cuts average van claim by £3,000 with advanced AI solutions

A major UK provider of wastewater solutions has dramatically cut its average claim value and ramped up van driver safety with advanced AI solutions from Samsara.

Lanes Group, which runs 4,000 vehicles nationwide to maintain critical drainage infrastructure, has deployed the dual-facing AI dashcams, vehicle gateways and digital workflows in a move to identify and address on-road risks, and shape incentive programmes.

As a result, the group has seen a dramatic improvement in driver performance in just eight months. The number of drivers achieving in the ‘elite’ safety bracket of 90 or higher soared by 180%, with nearly a third of Lanes’ drivers now earning the highest safety score month after month.

This uptick in performance is reflected in safety improvements across the group’s wider operations. Mobile phone usage dropped by 92%, and severe speeding incidents decreased by 25% as drivers remained more focused on the road. In addition, obstructed camera rates fell by 67% as drivers understood the importance of capturing clear footage for exonerating them in the event of a claim.

Since implementing Samsara, Lanes Group’s average claim value decreased by £3,000.

Amber Kirkby, fleet systems team leader at Lanes Group, said: “Taking a proactive approach to safety is one of the most important things we can do as a business. Our previous lack of fleet visibility hindered risk identification and driver coaching, resulting in reduced driver engagement. With Samsara’s technology in place, we now have the visibility to better protect the integrity and livelihoods of our engineers.”

Looking ahead, ongoing work to connect systems on one platform and further digitise workflows will support the organisation’s goal of a hyper-efficient, fully paperless workforce by 2025.

Andy Brierley, group director, Lanes Group, added: “We’ve made such great strides, but there’s still room to get even better. Samsara’s insights and tools are crucial for monitoring our progress and finding new opportunities to enhance safety and service for communities across the UK.”

Philip van der Wilt, SVP and GM EMEA at Samsara, said: “Our approach doesn’t just provide better visibility into safety – it enables behavioural and cultural change that ultimately saves lives.”