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Just last night I had written to the chair of our parish council to register my concerns because we haven’t had any deliveries for at least a fortnight and I’m awaiting two important letters – a medical appointment and my renewed Senior Railcard which was sent on 4th September (and I obviously can’t use until it arrives). Apparently, there are ways of contacting Royal Mail to inquire/complain by phone or online but if you try to do this, both require an item to have a tracking number which ordinary letters and cards don’t have, even if you’ve used an expensive first class stamp. Hopeless! What about being able to ask where all our post has been for the last fortnight or more?
This all follows the notices that went up on local postboxes a few weeks ago saying that they would now be emptied at 7am – meaning that, unless you got up at the crack of dawn, even your first class mail wouldn’t be collected for two days so couldn’t possibly be delivered on time… even if there were deliveries.
I had a prompt reply from our helpful parish councillor to my email, who has, in fact, been pursuing this matter since July with Royal Mail – to little avail – and with both Cllr Phil North and MP Kit Malthouse.
Maybe it’s time that the Royal Mail was honest with us all and admits that it cannot provide the service we expect. Then we would know to stop wasting our money on expensive postage and cluttering up post boxes and sorting offices with our cards and letters that may never arrive or arrive so late that they are totally pointless.
Carolyn Coleman
Name and address supplied
Update: On Friday, September 15, Carolyn received one of the letters she had been waiting for.
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