Martin McCluskey: Growing number of constituents are angry at Evri service

Over recent months, my office has been contacted by a growing number of constituents across Inverclyde and Renfrewshire West raising serious concerns about the standard of service provided by the delivery company Evri.

I am hearing of a repeated and consistent pattern of parcels going missing, deliveries being delayed without explanation, items marked as delivered when they have yet to arrive, and packages left in unsafe or inappropriate places.

For many, these poor delivery practices have had real consequences. Constituents have reported items being lost – including clothing, household goods and time-sensitive deliveries – with little clarity or support when they try to resolve the issue. It is understandably frustrating.

Martin McCluskey MP says a growing number of constituents are raising serious concerns about the standard of service provided by Evri. (Picture: Evri/PA)

I recognise that delivery companies like Evri operate under significant pressure, particularly during peak periods, and that these services play a vital role in supporting households, local businesses and our wider economy. But the service needs to be fair.

I’ve written to Evri to ask for answers on what steps are being taken to improve reliability locally and how they are planning to improve complaints handling when things go wrong.

These concerns sit alongside wider issues about postal services more generally. Before Christmas, we had extensive discussions about delivery standards with Royal Mail. Recently the Postal Minister, Blair McDougall MP, met with Royal Mail management to stress the need for improvement nationally, particularly when it comes to the delivery of NHS letters.

Martin McCluskey MP says poor standards of service from delivery firms are having a huge impact on ordinary people. (Image: Newsquest)

I have also written to NHS Greater Glasgow and Clyde clarifying how NHS mail is handled. Most NHS correspondence is processed through Royal Mail’s central system, with mail uplifted and franked on the NHS’s behalf, while only limited mailings are handled directly at hospital.

NHS Greater Glasgow and Clyde have confirmed that they, and Royal Mail, are meeting to explore options such as clearer identification and barcoding of NHS mail to address concerns about how vital correspondence is prioritised and delivered.

Our post workers and delivery drivers do essential work and I know how frustrating many of them find the behaviour of their management.

Reliable postal and delivery services should not be a luxury, and I will continue to hold companies to account. If you’re having issues with your mail or deliveries – please reach our via email to martin.mccluskey.mp@parliament.uk or by phoning 01475 789 223.