Mother’s fury as Christmas presents her son sent with Hermes arrive LATE with gifts ‘OPEN’

A mother was left ‘disgusted’ after Christmas presents her son sent to her via Hermes were delivered ‘open’ and in different packaging. 

Kerryann Mcildoon’s son, Daryl, sends Christmas presents to his mother via Hermes because he has been unable to visit over the festive period.

But this year, after sending his mother’s Christmas presents to her address in Hull, things did not go to plan.

Ms Mcildoon says the item was due to arrive last Tuesday but never turned up.

When Mr Mcildoon, who works for easyJet, contacted Hermes, he was told the label was damaged so it was not delivered.

He told his mother it would instead arrive on Thursday, with Ms Mcildoon’s neighbour accepting the item for her, which is what usually happens when she is not in.

 Kerryann Mcildoon, from Hull, was left ‘disgusted’ when she found the presents her son Dayrl had sent to her from Luton had been ‘opened’ 

She added: ‘They have opened the Nivea set and opened the card with it.’ The Hermes delivery also arrived two days later than expected 

‘He bought my partner a Nivea set. The full bit of paper has been ripped off’ (pictured left). She said the box was not the same one that her son had originally sent the gifts in (right) 

Ms Mcildoon says the box they were sent in had a label on for a ‘shower greyhound coat’

But she was later horrified to discover the item arrived in a completely different box to the one her son had sent them in and that the Christmas presents appeared to have been ‘opened’. 

She said the parcel was expected between 10am and 2pm on Tuesday. 

And Mr Mcildoon called to check if they had been delivered, his mother said she had not received them. 

When they were eventually delivered on Thursday she said: ‘The box wasn’t properly sealed and the presents have been opened.’

Ms Mcildoon says the box they were sent in had a label on for a ‘shower greyhound coat’.

‘It’s not even a proper box,’ she said. ‘There was one strip of Sellotape on the top.

‘It was as if somebody has opened the box and Sellotaped it back up.’

She added how Mr Mcildoon had put the contents in a Royal Mail box from the Post Office and not the one it was delivered in.   

‘My son is disgusted. The box has been opened and the presents were open.

‘He wrapped them in Christmas paper. They have opened them quite a bit.

‘I’m absolutely disgusted.

‘He bought my partner a Nivea set. The full bit of paper has been ripped off.

She said they had opened the presents ‘quite a bit’ and was ‘absolutely disgusted’ at how they arrived 

She added: ‘There was one strip of Sellotape on the top (pictured). ‘It was as if somebody has opened the box and Sellotaped it back up’ 

‘They have opened the Nivea set and opened the card with it.’

Hermes said the external packaging for the parcel was damaged so its team repacked them and said all items have now been ‘safely delivered’.

It apologised for any inconvenience.

A spokeswoman for Hermes said: ‘Unfortunately the external packaging for this parcel was damaged.

‘Our team repacked them and all items have now been safely delivered. We apologise for any inconvenience.’