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WEST WORCESTERSHIRE MP Dame Harriett Baldwin has urged Royal Mail to make significant improvements to local services as the missing mail misery continues into the new year.
The MP wrote to Royal Mail asking it to review and improve its local delivery services after a long succession of complaints from constituents about missing mail.
Prior to Christmas, Dame Harriett was briefed that delays to local deliveries were the result of staff sickness, higher demand for parcel deliveries and the increased of mail in the run up to the festive period.
However, constituents continue to complain about missing letters and local people are missing hospital appointments, payment deadlines and even fixed penalty notices owing to the significant delays delivering important mail items.
The MP continues to report instances of missing mail but so far the company has shown no evidence of fixing the pre-Christmas hold-ups.
Dame Harriett said: “I remains fully supportive of the local posties who try their hardest to get mail to our doors, but I keep hearing reports that the management is putting staff under pressure to prioritise parcels over mail.
“The company has an obligation to deliver first class mail on time and it would be terrible if there’s now an informal policy to hold back mail to help the company to catch up on backlogs.
“Many constituents are extremely concerned about this situation and as someone who sends out hundreds of letters each week, we all want to feel confident that when we pop a letter in the letterbox, it won’t sit languishing in a sorting office for days for no good reason.
“I was assured that this issue would fix itself after Christmas but it must now be time for senior management to intervene and ensure that the company fulfills its postal obligations.”
