MT Awards 2020: Small things make a big difference as DPD wins Customer Care Award

DPD is now the UK’s leading domestic parcels carrier, with 10 consecutive years of profit growth. It has more than doubled turnover since 2013 and 2019 was another successful year, with turnover up £72m to £1.38bn. This put DPD at number one in the B2C parcels market, although the company does not include Royal Mail in this league table because of its large letters volume. “We are number one in the domestic B2C market in terms of revenue,” says Tim […]