Nationwide urged to ‘delay’ £175 bonus being paid to thousands of customers

It comes after a customer with the bank, which has branches in Birmingham, reached out over X.

Nationwide has updated customers over rules around its bonus payments to account holders. It comes after a customer with the bank, which has branches in Birmingham, reached out over X.

Taking to social media, the concerned customer said: “I have no Nationwide debit card yet or other account details in the post. I am told Royal Mail delays in my area. I therefore urgently need to have this switch delayed until I get this.”

On its website, Nationwide said: “We’ll have moved all your direct debits, standing orders and remaining money from your old bank account to your new bank account. Your old provider will cancel your card and close your old bank account. It’s time to use your new Nationwide card.”

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The building society said: “It takes 7 to 10 working days for you to receive your debit card, PIN, and online banking details by post when you open a new account. If you would like to change your switch date, please give us a call and our team will assist you on 03457 30 20 11 (or +44 1793 65 67 89 if you’re calling from abroad).”

Under the £175 switch offer, customers have 31 days to pay in £1,000 and make a card payment from when we open the account.

Usually, the account will be open as soon as you finish your application. But sometimes Nationwide need to do extra checks first.

The building society says: “We’ll tell you if we need to do this. If that happens, don’t worry. Your 31 days won’t start until we have everything we need and your account is open.

“Once your account is open, we’ll tell you and you can start paying in money. We’ll send your debit card to you as well. You should get it in 8 to 10 days after your account opens.”

It adds: “You have 31 days to pay in £1,000 and make a card payment from when you finish your application. So you can start paying in money and using your current debit card right away.”

You can’t get this offer if you’ve had one of our current account online switch offers since 2021.