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Ofcom is set to step in and raise concerns directly with Royal Mail over ‘unacceptable’ delays in Nuneaton. CoventryLive has highlighted concerns over mail deliveries across the town several times this year, most recently with householders in Galley Common blasting the service as a ‘joke’.
They said they had been left without mail for weeks and, as a result, some have missed important hospital appointments and bills. Royal Mail did issue an apology and said that staffing issues were behind the recent problems.
But the town’s MP, Marcus Jones, decided to contact Ofcom again about the issues – something he did earlier in the year. He said that following his latest letter to Dame Melanie Dawes, Chief Executive of Ofcom, he was told that given the extent of the delays in Nuneaton she has asked Ofcom’s pot monitoring team to raise concerns with Royal Mail directly.
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“I am pleased that following my request Ofcom are treating their regulatory responsibilities seriously,” he said. “The current service by Royal Mail in Nuneaton is unacceptable.”
He said that he also has a pending meeting with Royal Mail. “I am not going to let this matter rest,” the town’s voice in Parliament said.
” I have arranged an appointment with a national representative of Royal mail shortly and I will continue update and correspond with Ofcom. Nuneaton deserves a better postal delivery service and I will do everything I can to make sure it improves.”
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