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Residents on Windsor Road in Penarth have seen their traditional post box taken out of service as part of Royal Mail’s rollout of 3,500 “post boxes of the future” across the UK and wider rollout in Wales. A ‘post box of the future’ is coming to Penarth as an automated …

It comes amid a rise in the number of complaints MP Bradley Thomas has received from residents about unreliable postal deliveries. Some residents have missed hospital appointments because letters have not been delivered on time. The local MP has raised each case directly with the Royal Mail, but he now …

Royal Mail has so far rolled out 10 “postboxes of the future” in Gloucestershire. It said installation of 3,500 solar-powered boxes, featuring a pull-out parcel compartment, is “on track”, despite claims the project had been “botched”. The new design allows customers to send and return labelled parcels – up to …

An MP has urged a regulator to investigate delays and disruption to postal deliveries across a County Durham community. Residents in Wingate, Blackhall and Hesleden villages have criticised Royal Mail for missing letters about key hospital appointments and bills. Royal Mail apologised and said the delays were partly down to …

Royal Mail has robustly rebutted a Citizens Advice survey into its Christmas delivery performance, describing the numbers cited as “not credible”. The public advocacy charity conducts postal delays research every year. It commissioned Yonder Data Solutions, which surveyed 2,095 adults between 5-6 January to ask them about their experiences of …

According to the UK charity Citizens Advice, the number of people experiencing postal delays over the peak Christmas period last year was the highest in five years, with 16 million customers reporting a delay. Of those 16 million, 5.7 million people suffered serious consequences as a result, missing health appointments, …

Royal Mail failed to deliver letters to 16million people on time over Christmas, a watchdog has found. The ‘dreadful festive slump’ was a 50 per cent increase from December 2024, when 10.7million people saw letters arrive late, Citizens Advice said. The staggering number of late deliveries over Christmas 2025, which …

UK banks could be forced to pay up to £40mn in postage costs to consumers affected by the motor finance scheme, a figure not included by the Financial Conduct Authority in its cost expectations for the scheme’s implementation. In a draft of the rules for motor finance compensation released in …

The crumbling of a British institution has been laid bare by a devastating new report, revealing that 16 million people were left waiting for Christmas post that arrived late—or never—signaling a collapse in basic public service. Citizens Advice has branded Royal Mail’s performance “unacceptable” after finding a 50% surge in …

Neighbour Martin Yates, 73, went to the sorting office on 17 January to try to collect his post, but said he was unable to do so as the customer service point was closed. He added: “There was a guy from the Post Office so I asked him and he said …