Firms must flex to win love and loyalty of new wave of online shoppers – Retail Times
[ad_1] New research by the World Retail Congress with Railsbank investigating the behaviours of today’s new global consumer finds that the online buying habits developed over the pandemic are sticking. Internet retail sales may have slipped back from the ‘giddy high’ of 37.8% in January 2021, but they were still a whopping 27.1% in January this year,…