Returns to jump on ‘takeback Thursday’ | News

A study commissioned by Royal Mail found the average online shopper in the UK sends back an online purchase every month. Meanwhile, three in five online shoppers would be unlikely to use a retailer again if they have a difficult returns experience. A total of 76% of those surveyed said …

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PAUL SMITH, GROUP HR DIRECTOR

Nobody’s going to deny that it is tough on the High Street. But to simply write bricks n’ mortar retail off is defeatist. Unquestionably, the future is dependent on some smart strategy from Government  and the retail sector combined. For OC&C, a very high-end supplier of cycles and sports equipment, …

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