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Pitney Bowes and Narvar have announced they will be working together to help retail brands streamline their processes for merchandise returns.
“Post-purchase processes – and returns in particular – are not only significant cost centers for ecommerce brands, but are becoming even more complex due to supply chain disruption and the macroeconomic landscape,” said Amit Sharma, CEO at Narvar. “The combination of Narvar’s post-purchase experience platform and Pitney Bowes’ ecommerce logistics capabilities will dramatically accelerate a retailer’s transition to a more personalized and efficient returns model, while simultaneously saving brands money and improving the customer experience.”
Gregg Zegras, EVP and President, Pitney Bowes Global Ecommerce, added: “Ecommerce brands are in a tough position. The cost reductions necessary among logistics teams today could unintentionally impact the customer experience.
“There is tremendous opportunity to create a win-win for brands and consumers by more closely integrating front-end experience technology with transportation networks and operations. The combination of physical and digital capabilities in this joint offering from Pitney Bowes and Narvar will allow merchants to easily test and design the most pragmatic post-purchase experience for their consumers.”
According to the companies, their joint offering will bring a “unique and seamless integration of capabilities”, which will include:
Pre-integrated technologies, onboarding, and support
Label-less returns, nationwide home pickup services, fast refunds, and store credit processing
Highly-configurable returns routing, transportation and processing services, built to fit the unique brand experience and cost goals of each merchant
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