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Royal Mail has launched an investigation
A man says a goldbar worth £10,000 he posted through Royal Mail has gone missing in the post. Rob Hobson bought the 100g (0.1kg) gold Britannia bar from his dad’s inheritance and had agreed a buyback offer from the Royal Mint after it was valued at £9,731.
But despite sending it special delivery and with extra insurance, the bar has never arrived at its destination.
Royal Mail has launched an investigation and police are carrying out inquiries .
But Rob, 65, said: “Nearly 10k gone missing, which has a massive impact on my future. I put my trust in Royal Mail. The terms I sent it surely says it all…SP Guaranteed next day! I don’t want compensation. I want my gold back. Someone knows where it is.”
Rob said he has since been told the ‘extra insurance’ he bought with the special delivery had a ‘maximum compensation of £750.
He added: “I bought a gold bar using money from my dad’s inheritance and with the price of gold being so high I decided to sell. The proceeds were being used to put towards my pension. I have 11 months to go and was looking towards that time. I bought the gold from the Royal Mint and contacted them for resale and they agreed a buy back estimated value of £9,730 I sent forms including postage label and buy back reference number.”
Rob said he posted it on 15 October under what was described as Royal Mail ‘gold standard’ Special Delivery Guaranteed next day by 1pm.
He added: “I paid for additional insurance cover, including consequential loss up to £10k and started tracking my parcel using the reference number.”
Royal Mint has said it had not received the item. Royal Mail confirmed the item was lost and advised Rob would have to put a claim in.
Rob added: “An email arrived with a link to a claim form and that’s it from them. The only way it could have disappeared was if someone intervened. I was told that an internal investigation would take place.”
Royal Mail said it was investigating and would be in direct contact with Mr Hobson. It added it took the safety and security of all items in its care extremely seriously.
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