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The business is under investigation by the communications regulator Ofcom after missing delivery targets.
Here’s what readers said.
Pam Heppell said: “Just to make it clear, this is not a local problem this is a national problem. We locally deliver everything we are sent to deliver, delivery targets that are not met are a Royal Mail issue.”
She added: “I feel we do a great job here locally and most of us go above and beyond our job roles as a posty.”
David Carter said he had not experienced any problems getting deliveries in Prudhoe, and Derek Cross also said his parcels had all been delivered on time.
Stephnie Fathers commented: “Over three weeks ago a very important letter posted first class to me in the village I live five miles from has never arrived.”
Paul Robbie said: “Terrible service for the price. The local guys are great and go the extra mile but the whole service is run on a shoestring with an ever-increasing cost of postage. We are using email or text reminders more now to replace snail mail where we can.”
Fran Mcgurk said: “Two birthday cards for my granddaughter did not arrive.”
