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REDDITCH MP Chris Bloore has met senior Royal Mail executives alongside Lichfield MP Dave Robertson to press for urgent improvements to postal services following continued complaints from residents and businesses about delays, missed deliveries and unreliable post.
The MPs held meeting with Kate Seals, Royal Mail’s regional operations director, and David Gold, director of external affairs and policy, to challenge persistent service failures and demand clear action.
Discussions focused on concerns around inadequate staffing levels, shortages of appropriate equipment and an over-reliance on overtime simply to maintain basic delivery routes.
During the meeting, Mr Bloore raised the direct experiences of constituents in Redditch and surrounding villages, where residents have reported inconsistent delivery times and prolonged disruption.
He also highlighted the impact of poor performance on people waiting for NHS appointment letters, legal documents and other time-sensitive correspondence.
The MPs further challenged Royal Mail’s communication with the public, particularly around the Universal Service Obligation and the lack of clear information about what level of service households are entitled to and how mail is now delivered.
Mr Bloore said: “Residents rightly expect a postal service they can rely on.
“Too many people are still telling me the same story – late post, missed deliveries and no clear explanation.
“That simply isn’t good enough, which is why Dave Robertson and I have taken this right to the top of Royal Mail’s leadership team.”
Mr Bloore said it is clear that staffing pressures, equipment shortages and inconsistent communication are contributing to the problems.
He added: “At the same time, these issues cannot be solved without working together. I welcome the fact that senior executives came around the table and engaged constructively but communities across Redditch and the Midlands now need to see real action, not just assurances.”
