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Royal Mail has added a stamp scanner to its mobile phone app for customers to check if a stamp is a known counterfeit. Once the barcode on the stamp is scanned, the customer will be told whether it is scanning as a recognised counterfeit or not.
If customers did not purchase their stamps from Royal Mail (it recommends that you not buy stamps online – unless from the official Royal Mail shop), the Post Office or another high street outlet, they are advised to scan their stamps.
Nick Landon, Chief Commercial Officer, said: “We continue to do all we can to protect our customers from the scourge of counterfeit stamps, and since introducing barcoded stamps we have reduced the number of counterfeit stamps in our network by around 90 per cent. The new counterfeit stamp scanner on the Royal Mail app will help prevent customers inadvertently falling victim to stamp fraud.
“We want our customers to buy stamps with confidence and always recommend that customers only purchase stamps from Post Offices and other reputable retailers or the official Royal Mail shop.”
Royal Mail says it’s extending a pause on the collection of the surcharge for those who receive mail using counterfeit stamps and continue, where possible, to seek to locate and surcharge the sender. Stamp dealers, Stanley Gibbons are becoming an independent arbitrator in cases requiring resolution.
The arbitration will be activated only where a surcharge has been raised and disputed by the customer. If Royal Mail’s complaints procedure has been exhausted without resolution, arbitration will be the final stage of the process. Customers cannot send their stamps in direct to Stanley Gibbons for assessment without going through the Royal Mail complaints process first.
Royal Mail estimates that counterfeit stamps account for a fraction of a percent of the roughly 450 million stamps used in the UK each year. Visit: www.royalmail.com/counterfeitstamps.
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