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If you’ve had trouble tracking a parcel this morning, then you’re not alone. It appears that a glitch at the Royal Mail’s tracing service is affecting hundreds of people who are trying to see when their post will be delivered.
The issues started earlier this morning and are still ongoing at the time of writing, with social media complaints coming thick and fast from people unable to use the service. Monitoring site Down Detector peaked at 640 reports at just after 10am this morning, while for context the site’s usual baseline for outage reports for the same time usually stands at 8.
At present there are still 349 reports of outages, showing signs that while the problem is on the way out, people are still facing issues. And over the course of the day, many furious social media users have taken to X (formerly Twitter) to vent their frustrations.
One, wrote: “@RoyalMail any idea when your tracking will be available… hardly much point in paying for tracked delivery if it’s not possible to track a parcel! Poor customer service as always,” while another, complained: “Royal Mail are a bloody nightmare how hell can the tracking situation not be resolved by now good grief.”
A third, echoed: “@RoyalMail paid £15 for next day guaranteed delivery and posted on Saturday. Item of value still not arrived and the tracking system is down. Where’s my parcel?” while a fourth, went on: “When will tracking services be available? Urgently need to track a parcel!”
Responding to one user, Royal Mail, wrote: “Hi, I’m sorry the tracking page is currently unavailable, we are aware and working on a fix. In the meantime, please DM any item numbers you’d like us to check with the delivery address as we still have limited resources that we can try and check for you.”
It comes after Royal Mail yesterday increased their prices to send many letters and parcels. Here is a breakdown of the new charges:
- First-class – Standard £1.10 to £1.25
- First-class – Large £1.60 to £1.95
- Second-class – Standard 75p
- Second-class – Standard £1.15 up to £1.55
Speaking on the rises, Nick Landon – who is the chief commercial officer for Royal Mail – said: “We understand the economic challenges that many of our customers are currently facing and have considered the price changes very carefully in light of the significant decline in letter volumes.
“Letter volumes have reduced dramatically over recent years, down more than 60% from their peak in 2004/5 and 30% since the pandemic. It is vital that the Universal Service adapts to reflect this new reality.”
