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Royal Mail has issued an apology for disruption to the postal service after angering people in Buckinghamshire.
Those living in Amersham and surrounding areas have faced ‘months’ of issues, with many complaining they have not received important post.
Scores of people living in the town and in the villages of Chalfont St Giles and Little Chalfont say they have yet to receive vital appointment letters.
Read more: Amersham town centre pub hopes to extend opening hours – but people living nearby aren’t happy
The issue has now attracted the attention of the Chesham & Amersham MP, Sarah Green, and Buckinghamshire Council leader Martin Tett.
Ms Green said she held a meeting with Royal Mail’s Home Counties North service delivery manager on Friday, January 7.
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The Liberal Democrat MP told constituents that she was informed that new staff have been employed and will be starting work over the next two weeks.
She added: “I was assured that recruitment efforts are already underway, with new staff members taking up their posts both this week and next. The Royal Mail are also looking to employ additional staff from agencies.
“I hope that the positive impact of this strengthened workforce will be seen by constituents in the coming weeks.
“As a short-term measure, I have requested that the hours during which mail can be collected from the Amersham Delivery Office be extended. This is currently being explored and I will update you as soon as I hear more.
“I am also looking forward to visiting the Amersham Delivery Office next week to speak with staff and receive a further update on the situation.”
Meanwhile, Cllr Tett (Con, Little Chalfont & Amersham Common) said he has written a letter of complaint to Royal Mail bosses on behalf of neighbours in the Amersham area.
He said he wrote to Keith Williams, the chairman of Royal Mail, to voice his concerns.
Cllr Tett slammed the current service as “unacceptable” and said those living in the area had experienced problems for more than three months.
A spokesperson for Royal Mail told BuckinghamshireLive that the delays to the service have been due in part to staff sickness.
The spokesperson said: “In Amersham, we have been experiencing some delays to service due to resourcing issues and sickness absence.
“We would like to apologise to customers for any inconvenience experienced.
“We have been working hard to get our levels of service back to normal as soon as possible and the situation is improving.
“The vast majority of mail is delivered safely and on time. We aim to deliver to all addresses we have mail for, six days a week.
“Anyone who has concerns over the delivery of their mail should contact the Royal Mail customer service team on 03457 740 740 or via the Royal Mail website www.royalmail.com.”
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