Royal Mail apologises over Dorking postal delays

The universal postal service requires Royal Mail to deliver letters to every address in the UK, six days a week at a uniform price, and parcels five days a week.

Mole Valley District Council leader Stephen Cooksey said he had written to Postmasters in Dorking and Leatherhead to ask when the six-day delivery service would be reintroduced.

“Much to my disappointment, I have not received a response and we have taken steps to escalate this matter via Royal Mail’s formal complaints procedure,” he said.

“In the interest of residents and businesses, I am determined to better understand this issue and be informed of a timescale for normal services to resume.”

A Royal Mail spokesperson said: “Improving quality of service is our top priority and we are committed to restoring service levels to where our customers expect them to be.

“We have plans in place to drive service levels and reduce absence at our delivery offices. We hope and expect to see further progress in the coming months.”