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Royal Mail customers in Hull and East Yorkshire have complained they have still not received Christmas cards and gifts due to the backlog and have no information about when they will arrive.
Due to ongoing strikes all over the country, Royal Mail has struggled in an already busy time as the Communication Workers Union (CWU) set strike dates throughout December in a dispute over pay.
Amongst the affected areas, some customers in Hull and East Yorkshire have been left disappointed as loved one having still not received presents and gifts from Christmas – with no answers from the postal service about when they should arrive at their destination.
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Asking the postal company about the delays, a Royal Mail spokesperson said: “We are very sorry for any disruption and delay that strike action caused to our customers over the festive period. After each period of industrial action, we have increased our network capacity and used additional resources to assist with getting services back to normal as quickly as possible.”
“While we have now delivered the vast majority of Christmas mail, we recognise that in some local areas, our service may still be subject to some delays, and we are working to fix this as soon as we are able.”
“We welcome the CWU’s agreement to recommence facilitated talks through Acas. Royal Mail is committed to reaching an agreement to resolve the current pay and change disputes to secure the company’s future and its employees’ long-term job security.”
Those who are wanting to enquire about their lost mail can contact Royal Mail to enquire on its whereabouts. Otherwise, some customers may be able to claim compensation for any delays, with more information on the Royal Mail website.
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