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Royal Mail has chosen Coventry to launch its new 24/7 service. It will pave the way for customers to be able to use parcel lockers for the first time.
The company has said that the first lockers will launch in the city next month with more following across the country. Locations of where the lockers will be located in the city have yet to be revealed but locals will be the first in the country to use them.
Royal Mail has said the lockers will initially allow customers to drop off returns and pre-paid parcels. It will then be expanded so that customers can have items delivered to the lockers for pick up.
READ MORE: Coventry Post Office to shut as residents ‘ignored’ in battle to save it
Martin Seidenberg, group chief executive, said: “Our expansion into lockers with 24/7 access will give our customers even greater choice of more than 21,000 locations to drop off parcels. We want to make it as convenient as possible for customers to send and return parcels, fitting it in around their daily routines with a range of options for different lifestyles.
“We are continually finding new ways to improve our services, including more online postage options through our website and app, 24/7 drop off at locations like our parcel postboxes, use of Collect+ stores and Post Offices, and collection from home through Royal Mail Parcel Collect.”
The lockers are being set up in partnership with global parcel locker operator Quadient and its CEO, Geoffrey Godet said: “We are honoured by Royal Mail’s trust in our solution, including our award-winning drop box locker, and our business model. We take pride in seeing how quickly our open locker network has grown since we first announced it in the summer of 2022.
“The strategic partnerships in place are a testament to the success of our agnostic approach, addressing the needs of UK carriers and consumers as we serve one of the largest e-commerce markets in the world. Now partnering with the market leader for parcel delivery, we are more confident than ever that customer adoption and usage of our lockers will continue to accelerate, as more locations are installed, and more services are enabled.”
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