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Royal Mail customers have been left baffled over being charged DIFFERENT prices depending on where they are sending the parcel and package from. Royal Mail customers have spoken out over the discrepancy after noticing the difference.
Customers are furious after discovering the price of sending a package via the Post Office. If you buy tracked postage from the Royal Mail website using its Click And Drop service and opt to drop the package off at the Post Office, you’ll pay full price.
But have it collected from home – or drop it into a Post Box or Royal Mail Delivery Office – and you will get 20p off the cost. One said on X, formerly Twitter: “Why is it you will send a van to my house to collect a parcel for free, but charge me 20p to drop it off at a Post Office? This makes no sense.”
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Another added: “Are your prices set up correctly online? It charges me an extra 20p for myself to drop a parcel off at the post office? “But free if I post in a post box or free if you collect it? It seems a bit backwards to me?” A third fumed: “Granted, I know it’s only 20p extra and I can’t even buy a toe on a Freddo for that these days, but still!
“Paying for postage online at £4.19 and then taking the parcel to the post office yourself shouldn’t then incur a further fee for making the trip there yourself… ” Royal Mail said in a statement: “We offer customers a wide range of services for dropping off parcels.
“This includes our own channels like Parcel Collect, Parcel Postboxes and Customer Service Points which are free services, and thurd party channels. The 20p covers the cost for a third party handling the item.” A spokesman added: “When a customer drops off the parcel at the Post Office they are greeted by a friendly and knowledgeable Postmaster who will keep their package secure until it is collected [in this instance by Royal Mail] for onward delivery.
“Postmasters are pillars of their community – as I’m sure you would agree – they should and must be remunerated for handling packages. Furthermore, a Postmaster running their branch means that a person can drop off their parcel or parcels for collection at their convenience and get on with the rest of their day, rather than waiting for Royal Mail to come and collect it (and may be running late, and therefore a person has to stay at home longer in order to wait for their parcel to be collected).
“And lastly, Postmasters are experts when it comes to the packaging and sending of parcels. So they can provide free advice – face to face – to a customer asking if they have considered using one of our other delivery partners in future – DPD or Evri – which may end up being cheaper or better suited than Royal Mail.
“And so the individual receives expert advice about different delivery services that are available to them which will help them make savings when it comes to sending parcels. All of this can be done at your local Post Office.”
