Royal Mail cuts 700 jobs as part of cost-cutting measures

Royal Mail plans to cut around 700 management jobs at the business as part of cost-cutting measures, the company has announced.

It comes days after it emerged the firm received more than a million complaints from householders last year, the highest level for a decade.

The postal service saw an almost 50% increase in complaints last year compared with the previous 12 months.

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Announcing its quarterly results today, the postal service said: “As previously stated, there is still some uncertainty over the evolution of the COVID-19 pandemic andcurrent Omicron wave, consumer behaviour, and economic factors such as GDP growth and inflation.”

In response to the rise in complaints, a Royal Mail spokesperson said: “The overwhelming majority of all mail is safely and correctly delivered by our postmen and women, with just one complaint for around every 10,000 items of mail handled by Royal Mail in 2020-21.

“Where something goes wrong, our aim is to promptly deal with the problem and rectify it as soon as possible.

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“We are the only UK delivery company that publishes an annual complaints report, as well as a quality of service report which is subject to some of the most rigorous standards of any major European country.”

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