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The Royal Mail has cut the opening hours of its customer service point at the Maidenhead Delivery Office.
Residents can use the facility in Howarth Road to either post items or pick up goods which the Royal Mail has attempted to deliver.
But the postal giant has now reduced its opening hours meaning customers can only access the service from 8am to 10am on weekdays, except Thursdays where there is also a two-hour window from 4pm to 6pm.
The delivery office is also open from 8am to 12pm midday on Saturdays and closed on Sundays.
A Royal Mail spokesperson said it has altered the opening hours of customer service points across the country due to changing customer behaviour.
A statement said: “We understand the importance that some customers attach to Customer Service Points (CSPs) as one of a number of ways in which they can access our services.
“An increase in doorstep services such as Parcel Collect and Safeplace are helping us to enhance customer convenience and deliver more parcels first time.
“In May this year, we also introduced automatic redelivery of parcels the next working day across the UK for customers who are not at home when posties attempt to deliver the first time. Over 99% of parcels are now successfully delivered to customers on the first or second delivery attempt. This is reducing the need for customers to collect parcels from CSPs.
“To keep pace with the changing behaviour of our customers, we are amending the opening hours of CSPs. We have a range of options free-of-charge for customers who want to arrange for an item to be redelivered. Details of how to arrange this can be found on our website at: https://www.royalmail.com/receiving-mail/redelivery.”
The company said approximately half of its customer service points in the UK will continue with their current opening times.
