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Company Response and Measures
Royal Mail apologized for the disruptions and promised regular updates. A Royal Mail spokesman said: “We take any reports of delay seriously and will further investigate these concerns. We want to reassure customers that the overwhelming majority of mail is being delivered on time – where a route is affected we prioritise any delayed items the following day.”
The company hired approximately 20,000 additional staff for the festive season to manage increased mail volumes. It is providing targeted support to affected delivery offices to restore service standards.
Background and Future Changes
New owners acquired Royal Mail in 2024 with a commitment to maintain six-day-a-week delivery for first-class mail. The company is preparing to eliminate second-class Saturday deliveries and transition this service to alternate weekdays, with rollout planned from early next year.
The full list of affected delivery offices includes Altens, Ashington, Belfast West, Bristol East, Brixton, Callington, Clevedon, Dundee East, Dunstable, Dursley, Dyce, Egremont, Erskine, Glasgow G52, Gloucester North, Johnstone, Lichfield, Lisburn, Londonderry, Northwich, Nottingham South, Paisley, Pontefract, Renfrew, Seaham, Sleaford, St Helens, Stalybridge, Tipton, Warrington, Westhill, Whitehaven, Whitwood and Wigan.
Note: This article was created with Artificial Intelligence (AI).
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