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More recently Royal Mail has become embroiled in a row after a Telegraph investigation revealed that China had flooded Britain with counterfeit stamps, landing victims with £5 penalties.
Senior MPs have since called on the postal service to stop the “unfair fines” while it investigates issues with new barcoded stamps, amid concerns its machines are incorrectly flagging genuine stamps as counterfeit.
Thinking the £2.50 fee he had just paid was a tad unfair, Mr Wilson complained to Royal Mail on X, formerly Twitter. The company responded within half an hour, Mr Wilson said, apologising and offering compensation.
Mr Wilson was refunded £10.80 and was sent a book of eight first-class stamps. Royal Mail also sent his son Alfie a £10 cheque “to buy himself something”, as a gesture of goodwill.
The service said it “could not speculate” on why the letter remained undelivered for nearly a decade.
“At the end of the day, it was only £2.50, so I wasn’t that fussed. But it shows it pays to bring these things up,” Mr Wilson said.
He added: “I just find it amusing, to be honest. To think it could have been lying on the floor all these years and has only just found its way back into the system.”
A Royal Mail spokesman said: “We deliver billions of letters successfully every year. Unfortunately, on this occasion, the customer did not receive this high standard of service. We have discussed it with them and rectified the situation.
“We cannot speculate on where the card was before it was delivered.”
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