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Louise Willetts had nearly missed an important blood test that would allow her doctors to inform her of the progress of her lymphoma when her appointment letter failed to arrive.
The 83-year-old, who relies on the Royal Mail service for appointment letters and health updates, only found out about the appointment because her niece was sent a text message from the surgery.
“I have to have a blood test before seeing my oncologist because I have blood cancer,” she said.
“There is no cure for it – it is terminal – but my doctor can tell me the state of my kidneys and say if all is fine.
“If anything is wrong, then they will need to treat it.
“It makes me very angry because if I do not get my blood tested, I cannot get my results on what is going on.
“It’s quite worrying that it has been sat for, I don’t know how long, in the post.”
Mrs Willetts shared how she is still waiting on a bank statement and a letter updating her on her home insurance from August 2025.
But she admitted that her previous experience as a nurse had led her to question some of the missed appointments.
“I worked in hospitals,” she added.
“The least you can do is let them know if you cannot attend your appointment, but if you don’t know, then it is not your fault.”
Mrs Willetts shared how she is aware that several other residents in and around Hallow Road are experiencing similar issues.
A Royal Mail spokesperson said it understands how concerning it can be when important post does not arrive as expected.
It added: “The vast majority of mail in Worcester is delivered as normal.
“Where short-term delays do occur, these are usually caused by local factors such as resourcing pressures or higher volumes, and targeted action is taken to maintain deliveries and minimise disruption.”
