Royal Mail fails to meet spring delivery targets

USPS Delivery Times : Royal Mail delivered less than 80% of first-class posts on time between April and the end of June.

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Ofcom is investigating Royal Mail for missing its delivery time targets for March 2024.

Royal Mail’s chief operating officer, Alistair Cochrane, said providing a high quality of service was “our top priority and I am delighted that this continued focus has ensured an improvement in the quarter.”

“We know there is more to do and will continue on this path,” he said, adding that the company will implement “steady change” to its operations.

Ofcom acknowledged that Royal Mail has updated its improvement plans.

“A lot of progress has been made, but there’s still a lot of work to be done. “We will continue to pursue Royal Mail, and take action on behalf of our customers,” a spokesperson said.”

Royal Mail said 93.5 per cent of first-class letters arrived within two days, an improvement on the same period last year.

But it also said it had missed its 98.5 per cent target of second-class posts being delivered in three working days.

It managed to deliver 94.1 per cent of second-class positions in this time frame.

Ofcom fined Royal Mail £5.6 m for failing to meet its first and second class delivery targets in the last financial year.

Czech billionaire and entrepreneur Daniel Kratinsky is currently in the process of buying the postal service for £3.57 bn, although the deal has yet to be completed due to the Cabinet Office launching a review into the bid.

Royal Mail is said to be adapting to the decreasing volume of letters and the large demand for large parcels and next-day delivery.

In recent years, the volume of letters being posted has decreased, with half the number being sent compared to 2011 levels, while parcel delivery has become more popular – and more profitable.

The company, which was split off from the Post Office and privatised a decade ago, is legally obliged to deliver a one-price-go-anywhere universal service, which means it has to deliver parcels six days per week, Monday to Saturday. Monday to Friday.

Royal Mail previously said its current delivery network was “not sustainable” and that reform was “urgently needed.”