Royal Mail fined £1.5m for late letters and overcharging

Royal Mail has been fined £1.5m by Ofcom for being late with first-class deliveries and overcharging customers for second class stamps across the UK.

Ofcom said that the company had missed its target of delivering 93% of first-class post within a day of collection as well as overcharging people £60,000 after raising the cost of a second class stamp before a price cap was officially lifted. Only 91.5% of first class post was on time during the last financial year.

Gaucho Rasmussen, Ofcom’s Director of Investigations and Enforcement said: “Royal Mail let its customers down, and these fines should serve as a reminder that we’ll take action when companies fall short.”