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Royal Mail has been accused of “demolishing our history” amid concerns over upgrades to post boxes.
The criticism comes from Mosspark and Corkerhill Community Council, which said the upgrades in the Cardonald and Mosspark areas were carried out without warning and left several boxes out of service.
The only information displayed on the covered boxes was a QR code linking to details online.
The criticism comes from Mosspark and Corkerhill Community Council, which said the upgrades in the Cardonald and Mosspark areas were carried out without warning and left several boxes out of service. (Image: Mosspark and Corkerhill Community Council)
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Community representatives say the lack of accessible information and sudden disruption risk leaves some residents unable to use essential postal services, particularly those who do not use smartphones.
A spokesman for Mosspark and Corkerhill Community Council said: “We were not informed of any of these plans to replace or take away the post boxes in the Mosspark/Corkerhill area.
“I am concerned that the elderly residents will not be able to use the new digital post boxes.
“They have already lost their local post office; now to post a letter they will have to get on a bus or rely on relatives, friends or neighbours.
“We as a city have lost so much of our history due to the council demolishing so many architectural buildings.
“Are we to stand by and watch Royal Mail demolish more of our history?
“Post boxes are part of our history, they tell a story of the history of our country.
“We have one of the rarest post boxes and the quality of the older ones is irreplaceable.”
Several post boxes in the area were covered in black plastic (Image: Mosspark and Corkerhill Comunity Council)
Royal Mail has clarified that the post boxes are not being removed but are part of a rollout of 3,500 upgraded “postboxes of the future.”
The modernised boxes will include solar panels, scanners, and drawers for parcels.
During the upgrade process, each post box is temporarily taken out of service.
Only post boxes from the Queen Elizabeth II era are being upgraded; heritage boxes are not part of the scheme.
A Royal Mail spokesperson said: “Our postboxes of the future offer another convenient way for customers in Glasgow to access Royal Mail’s services, alongside home delivery and collection, our Customer Service Points, Post Office branches, lockers and Royal Mail Shops.
“We’re pleased to see positive feedback from customers in areas where the postboxes have already been introduced, and we hope that local residents will find them just as useful and convenient.”
Despite these reassurances, the community council remains concerned about accessibility and communication.
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The row follows broader concerns about access to services and preserving community identity.
The group said Glasgow is “losing more and more of our history,” and argues that for many residents, especially older people, post boxes are more than functional: they are a familiar and valued part of the streetscape.
Royal Mail’s upgrades are intended to improve service for the modern user, but the council stresses that changes should not come at the cost of accessibility or heritage.
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