Royal Mail is making major change to how you send and return parcels in Post Office stores across UK

ROYAL Mail is rolling out a major shake-up to parcel deliveries across all Post Office stores, promising customers faster and more flexible options.

The six-month trial will roll out across the UK and is designed to make parcel services more convenient for shoppers, even outside traditional opening hours.

As part of the trial, round-the-clock parcel lockers will be installed outside selected Post Office branches, allowing customers to send, collect and return parcels 24/7, even when stores are closed.

The move is part of Royal Mail’s wider plan to offer more choice and flexibility for parcel deliveries and returns, while keeping existing services in place.

Post Offices will continue to sell all Royal Mail products as usual.

The lockers provide another option for customers to send, collect and return parcels.

BASKET CASE

Major supermarket is making big shopping change to 100 stores this summer

POST IT

Royal Mail makes biggest postbox change in 175 years to help people send parcels

They also include label printing, helping those without access to a home printer.

Users simply pay for postage online and scan a QR code, or request a QR code when returning an item.

Royal Mail now has more than 24,000 drop-off and collection points nationwide.

These include 2,400 lockers, 11,500 Post Office branches, almost 8,000 Royal Mail shops, 1,200 Customer Service Points and 1,400 parcel postboxes.

Anna Malley, Director of Partnerships and Acquisitions at Royal Mail, said: “Post Office is one of Royal Mail’s most important partners, and this is an exciting step forward in how we work together.

“The trial reflects our commitment to meeting a wide range of customer needs whilst also maintaining existing options.

Neill O’Sullivan, Mails and Parcels Director at Post Office, said: “We are delighted that after a 370-year partnership with Royal Mail, we continue to innovate and ensure parcel services meet the needs of customers who want the flexibility of using a locker for their parcel collection and delivery.

“We will evaluate this trial, and in particular the benefits it has brought to our postmasters and look forward to working with Royal Mail over the next few months on this trial.”