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Royal Mail have announced new changes to the way they are handling deliveries, with extended opening hours about to come into effect.
From Saturday, June 27, Customer Service Points in local Royal Mail delivery offices, will be increasing the hours they are open on Saturdays.
Customer Service Points will continue to be open on Monday, Tuesday, Thursday and Friday along with Saturday. All will be closed on Wednesday and Sunday.
The specific hours will depend on each branch and you are advised to check the Royal Mail website.
The change follows a recent announcement that Royal Mail will restart Saturday deliveries after stopping them to help protect staff.
The other rules in place
Longer retention periods in Customer Service Points
To help customers who may not be able to leave the house to collect their items, Royal Mail will retain items for 30 calendar days before they are returned to the sender.
This applies to the following:
- Items with a ‘Something for You’ card
- Items that have a ‘Surcharge to Pay’
- Items that have a ‘Customs Charge to Pay’
- Local Collect items where the parcel is addressed to the Customer Service Point
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Changes to Special Delivery Guaranteed
Items out for Special Delivery Guaranteed by 9am has been changed to delivery by 12pm while those items where delivery has been guaranteed by 1pm will now be delivered by 9pm that day.
Signing for and receiving items
To maintain social distancing, Royal Mail staff won’t hand over devices for signatures on Tracked parcels that need signing for.
Instead they will record the name of the person accepting the item and for items that won’t fit through the letterbox, staff will place your item at your door. Having knocked on your door, they will then step aside to a safe distance while you retrieve your item.
