Royal Mail offers Tracked services at over 11,000 Post Office branches

As part of its strategy to make sending and receiving parcels as convenient as possible, Royal Mail is rolling out Tracked 24 and Tracked 48 products at almost all 11,500 Post Office branches over the next week.

By July 9, customers will be able to send large letters and parcels via the Tracked service to any address in the UK.

Around 50% of Royal Mail’s consumer sales take place at a Post Office branch and making more products available over the counter gives customers greater choice of whether to buy in-person or online, according to Royal Mail.

Nick Landon, chief commercial officer at Royal Mail, explained, “Providing our Tracked services at every Post Office branch across the UK is part of Royal Mail’s strategy to continue to make sending and receiving parcels as convenient as possible by adding more choice.

“We have opened up a variety of new ways for customers to access Royal Mail’s services, including increased online postage options and drop-off locations including lockers, Collect+ and parcel postboxes and home collection through Parcel Collect. However, we continue to see the importance of making our services available over the counter for customers who prefer to purchase in person.”

Neill O’Sullivan, Post Office managing director parcels and mails, added, “We are excited to be introducing Royal Mail’s Tracked 24 and 48 services. We know that our customers are keen to use fully tracked services for letters and parcels.  These services will soon be available across our extensive network of more than 11,500 branches. Our Postmasters provide reliable face-to-face advice on the advantages of these new tracked services. Their expertise is invaluable in assisting customers.”