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Ofcom has demanded that Royal Mail explain how it will improve poor services in Nuneaton. After complaints were raised by a ‘significant number of constituents’, Nuneaton’s MP wrote to the regulator to ask for it to look at the situation with mail delivery across the town.
As we reported in our newsletter, some people said they had not received mail for weeks and weeks, while others said that they only receive a delivery once a week. Royal Mail said that the recent issues with some people not receiving their mail have been down to staff sickness, but an insider told CoventryLive that it is due to a lack of staff to deal with even bigger rounds caused by growing development in the area.
Keen to get to the bottom of the situation and for the service to improve, the town’s voice in Parliament wrote to Ofcom’s boss to highlight the poor service, and ask for action to be taken. CoventryLive has seen a copy of the letter received by the MP from Dame Melanie Dawes, the chief executive at Ofcom.
In it, she explains that the company is being asked to explain how action will be taken against issues raised locally and elsewhere in the country. And they could be fined if they are not improved.
“We are very concerned that Royal Mail’s performance has fallen well short of where it should be and have asked the company to explain what it is doing to bring service levels back up as a matter of urgency,” the letter reads. “We are now preparing to make a decision on whether to take enforcement action and will announce this soon, once Royal Mail has reported publicly for the whole financial year.”
It concludes: “I hope this reassures you as to our active engagement with the issues you raise.”
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