Royal Mail, Poșta Română and bpost win the 2025 CSR Coups de Cœur Awards

At its General Assembly in Tirana, PostEurop proudly announced the winners of the 2025 CSR Coups de Cœur Awards, recognising outstanding Corporate Social Responsibility initiatives by European postal operators. The three winning projects demonstrate the postal sector’s vital role in protecting communities, empowering employees, and driving sustainability.

 Employees Category – Winner: Royal Mail

Royal Mail was recognised for its “Innovative, Bespoke Mental Health Programme for Royal Mail Managers & Colleagues”. Using live drama-based workshops, digital resources, and in-house facilitators, the programme reached over 70% of managers across the UK, improving confidence in spotting signs of poor mental health and equipping leaders to support colleagues.

• Impact: Confidence in spotting poor mental health increased from 45% to 73%; support confidence rose from 53% to 76%.

Reach: Over 5,000 managers trained in 41 workshops across the UK.Other finalists in the Employees category:

• PostNL (Netherlands)– “From Stress to Stability: Financial Peace of Mind for Employees”
• PostNL (Netherlands)– “Improving Daily Work for Parcel Deliverers through Journey-Based Innovation”
• CTT (Portugal)– “Programme for Subsidised Housing Loans for CTT Group Employees”
• Correos (Spain)– “Benefits360”

Economy Category – Winner: Poșta Română

Poșta Română received the award for its initiative “Romanian Post Fights Against Domestic Violence”, which mobilises postmen, post offices, and communication channels to promote the Bright Sky app, a tool offering immediate support, education, and secure evidence gathering for victims of abuse. By distributing thousands of flyers and posters and training postal staff, the project provides life-saving resources to vulnerable citizens.

• Impact: 10,000 posters and 50,000 flyers distributed; hundreds of postmen trained to support millions of citizens.
• Tool: Bright Sky app enables secure evidence collection and immediate support.

Other finalists in the Economy category:

• bpost (Belgium)– “Remco Reflex – From Shock to Safety”
• Posti (Finland)– “Integrated Commerce – Enabling Second-Hand Sales Next to New”
• CTT (Portugal)– “Video Interpretation Service in Portuguese Sign Language (PSL)”
• Correos (Spain)– “Help for People Affected by the DANA”

Environment Category – Winner: bpost

bpost triumphed in the Environment category with its “CO₂ Calculator for Each Individual Parcel, Based on Real Data”. Fully compliant with ISO 14083 and the GLEC framework, the tool uses actual parcel data — including distance, fuel type, and weight — to provide transparent carbon reporting. Customers can monitor and reduce their footprint while tracking bpost’s decarbonisation progress.

• Impact: CO₂ calculator compliant with ISO 14083 and GLEC; awarded Amazon’s Excellence in Emissions Reporting.

Reach: Real-time dashboard with scope 1, 2, and 3 emissions; daily updates for customers.Other finalists in the Environment category:

• Österreichische Post (Austria)– “Post Loop – Reusable Packaging for E-commerce”
• Poste Italiane (Italy)– “Scarpa vecchia fa buon gioco – Old Shoes, New Purpose”
• Correos (Spain)– “Pilot Case Zaragoza – SENATOR Project”
• Swiss Post (Switzerland)– “Recollection Strap – The Convenient Kickstarter for Circular Logistics”

Celebrating innovation and responsibility

“These awards highlight the remarkable breadth and tangible impact of postal operators’ CSR efforts across Europe,” said Dr. Botond Szebeny, PostEurop Secretary General. “From tackling domestic violence and advancing mental health support, to empowering customers with carbon transparency, postal companies are proving they deliver far more than mail — they deliver progress, inclusion, and sustainability.”

About the CSR Coups de Cœur Awards

Launched in 2013, the CSR Coups de Cœur Awards highlight the best CSR practices among European postal operators in three categories: Economy, Employees, and Environment. The awards aim to inspire innovation, share solutions, and showcase the sector’s commitment to social responsibility.

About PostEurop

PostEurop represents 55 postal operators in 53 countries and territories across Europe, handling 60 billion items annually. The industry employs 2 million people, manages 258 million delivery points, and contributes approximately 1% to the EU GDP. For more information, visit www.posteurop.org.

 For Media Inquiries:

Cynthia Wee Neumann
Communications Manager
T: +32 2 773 11 92
E: cynthia.wee@posteurop.org

André Feio
Communications Specialist
T: +32 2 773 11 54
E: andre.feio@posteurop.org