Royal Mail retains 10,000 flexible workers amid record volumes but admits to service issues caused by pandemic

Royal Mail said it had experienced the busiest ever three months in its history at the end of 2020, delivering 496m parcels. On its busiest day between October and December, it delivered 11.7m parcels, 32% more than its previous busiest day during the first national lockdown. However, it also said that combined with increased absence rates among staff due to Covid-19, these volumes impacted on service quality. In response, it has retained around 10,000 of the 33,000 flexible workers it […]