Royal Mail says pandemic spurs need for change

(Reuters) – Royal Mail (RMG.L) Executive Chairman Keith Williams said on Thursday the COVID-19 pandemic has accelerated the need for a change at its UK business by three to four years as customers demand more parcels and fewer letters.

In a brief interview with Reuters following the company’s financial results, Williams said a larger margin of the 2,000 planned job cuts would affect the head office staff and only some frontline workers would be removed.