Royal Mail scams: How to spot them

Royal Mail warns people not to click on any of the links in these emails and texts.

Below are some of the scams that the Royal Mail are currently aware of.

Your package could not be delivered

The email informs you that your package could not be delivered due to no custom duty being paid.

Sedner: Royal Mail Group Ltd, various email addresses may be used including press.office@royalmail.com

Royal Mail scam email

Package rescheduling

A text message states there is a package that needs to be rescheduled and asks you to press on a ‘bit.ly’ link.

The link takes you to a scam site asking for payment.

Royal Mail scam text

Notice on your delivery

This email links to the SurveyGizmo site, and asks for your email and password.

The subject, sender, date and link may change.

Royal Mail scam email

Delayed package delivery

Various senders are used, and this email informs you that you have a package and that payment is required before it can be delivered.

Royal Mail scam email

Parcel ready for collection

A text says a parcel is ready for collection, with the link taking you to a fake web site (royal-mail.cloud) where you are asked to make a payment.

Royal Mail scam

How to spot a scam

• Fraudsters often use subjects or greetings that are impersonal and general, like ‘Attention Royal Mail Customer’
• They may use a forged email address like: delivery@royalmail.com
• They may even use the Royal Mail logo

To report a potential scam, complete a Royal Mail online form or contact Action Fraud.

To see the full list of Royal Mail scams currently doing the rounds, visit the Royal Mail website.

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