Royal Mail sinks deeper into disgrace

Royal Mail bosses are being called to Parliament to answer for the company’s current failures. The news comes after hundreds of people contacted BBC Your Voice to complain about late deliveries.

Of course, the news follows less than one year after the company was bought out by Czech billionaire Daniel Kretinsky. The move is the latest nail in the coffin of a decade-long push to privatise the once-national delivery service.

Repeated failures

In particular, disgruntled customers complained about the Royal Mail’s prioritisation of parcels over letters. This led to crucial communications – e.g. hospital appointments – being missed. Likewise, some people also highlighted that important documents, such as school certificates and bank statements, had also been lost.

Royal Mail staff told the BBC that they were stretched beyond capacity. This meant that some delivery offices were missing rounds, in turn leading to difficult decisions about prioritising some mail over others.

Back in October 2025, communications watchdog Ofcom issued a £21 million fine to Royal Mail for failing to meet delivery targets in the 2024/25 financial year. The company only delivered 92.5% of second-class and 77% of first-class mail on time. The target levels were 98.5% and 93%, respectively.

It was the third time in as many years that Ofcom found Royal Mail to be in breach of its obligations.

‘Significant concerns’

Regarding the fresh wave of complaints, the Business and Trade Committee originally gave Royal Mail two weeks to answer for itself. In a 16 February letter to interim CEO Alistair Cochrane, committee chair Liam Byrne raised:

significant concerns about the quality of postal service being provided by Royal Mail.

You will be well aware of the recent failures in service that have been reported to the press and to Members of Parliament. In recent days, the Royal Mail website has listed well over 100 postcodes across the UK at risk of service disruption due to “local issues such as high levels of sick absence, resourcing, or other local factors”.1 This chaos has continued into mid-February, well beyond the predictable pressures of the Christmas period.

He also asked a series of seven questions on the failures. The deadline for the Royal Mail’s response would have fallen on 2 March.

However, Byrne has reportedly decided that the allegations against the company are so severe that representatives should attend parliament to explain themselves.