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Royal Mail has slashed the opening hours at some of its North Staffordshire delivery offices. StokeonTrentLive readers have confirmed that opening times have this week been cut at its depots on Bengry Road, in Normacot, and on Brock Way, in Silverdale.
The Silverdale changes mean the centre now shuts earlier every day Monday to Friday and is closed completely on Sundays. Now Royal Mail has defended the decision to reduce the opening times at its customer service points.
A Royal Mail spokesman said: “We understand the importance that some customers attach to customer service points (CSPs) as one of a number of ways in which they can access our services. An increase in doorstep services, such as Parcel Collect and Safeplace, are helping us to enhance customer convenience and deliver more parcels first time.
“In May, we also introduced the automatic redelivery of parcels the next working day across the UK for customers who are not at home when posties attempt to deliver the first time. More than 99 per cent of parcels are now successfully delivered to customers on the first or second delivery attempt. This is reducing the need for customers to collect parcels from CSPs.
“To keep pace with the changing behaviour of our customers, we are amending the opening hours of CSPs. We have a range of options free-of-charge for customers who want to arrange for an item to be redelivered.”
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