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RESIDENTS in St Helens may see postal delays over the coming days.
This is according to Royal Mail, which has issued the warning through a service update on its website.
The postal service says not all mail was processed or despatched to schedule over the past 24 hours at St Helens Delivery Office.
This means post may be delivered later than expected in some St Helens postcode areas.
Royal Mail also says that its aim to deliver to all addresses it has mail for, six days a week, may temporarily not be possible in a small number of local offices.
The St Helens office is among those listed as among the “most impacted” by the issues, affecting postcodes WA9 to WA11.
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This due to local issues such as “COVID-related self-isolation, high levels of sick absence, resourcing or other local factors”.
A statement on the Royal Mail website adds: “In those cases we will rotate deliveries to minimise the delay to individual customers.
“We also provide targeted support to those offices to address their challenges and restore our service to the high standard our customers would normally receive
“We are sorry for any inconvenience and thank you for your understanding. We will regularly update customers on the offices most impacted.”
The Star has previously reported on postal delays in the town over recent months.
In November, a Royal Mail spokesperson had said to the Star: “We apologise to customers for any delays they may have experienced. In the local area we are currently experiencing some resourcing issues which we are addressing as quickly as possible.
“We are working hard to resolve the situation and service levels are now improving.”
